Terms & Conditions

Last Updated: June 11, 2026

Welcome to Drift House. These Terms & Conditions explain how orders, payments, cancellations, deliveries, and customer responsibilities work when purchasing prepared meals, provisions, catering, or related services from Drift House.

By placing an order, submitting an inquiry, paying a deposit, or using this website, you agree to the terms below.

1. Overview

Drift House is a California-based prepared meal and catering service offering pre-ordered meal drops, provisions, and small-event food packages.

All orders are subject to availability, confirmation, and acceptance by Drift House. Submitting an inquiry or order request does not guarantee that an order is confirmed.

2. Orders & Confirmation

Orders are not final until confirmed by Drift House in writing by email, text, invoice, or other written communication.

Customers are responsible for providing accurate order details, including delivery date, delivery address, guest count, dietary restrictions, allergies, contact information, and any access instructions.

Drift House reserves the right to decline, modify, or cancel any order request based on availability, scheduling, sourcing, delivery limitations, or other business needs.

3. Pricing & Payment

Prices are subject to change based on menu selection, guest count, seasonality, ingredient availability, delivery location, and scope of service.

A deposit or full payment may be required to reserve an order date. Orders are not guaranteed until the required deposit or payment has been received.

Final payment is due before delivery unless otherwise agreed in writing.

4. Deposits

Deposits may be required for custom orders, larger orders, weekend packages, holiday orders, or catering-style meal drops.

Deposits are used to reserve the order date, begin planning, and secure ingredients or supplies. Deposits may be partially or fully non-refundable depending on the timing of cancellation and costs already incurred.

5. Cancellations & Rescheduling

Cancellations must be submitted in writing.

Cancellations made more than 7 days before the scheduled delivery date may be eligible for a partial refund, minus any planning costs, sourcing costs, processing fees, or other expenses already incurred.

Cancellations made within 72 hours of the scheduled delivery date may be non-refundable due to ingredients, labor, packaging, and preparation already committed.

Rescheduling requests are subject to availability and are not guaranteed.

6. Refunds

Because Drift House prepares custom, perishable food orders, refunds are not guaranteed once ingredients have been purchased or preparation has begun.

If there is an issue with an order, the customer must contact Drift House within 24 hours of delivery. Drift House may, at its discretion, offer a replacement, credit, partial refund, or other resolution.

Refunds will not be issued for issues caused by incorrect customer information, missed delivery, improper storage, delayed refrigeration, reheating errors, third-party handling, or changes made after delivery.

7. Delivery & Pickup

Delivery windows are estimates and may be affected by traffic, parking, weather, access limitations, or other conditions outside of Drift House’s control.

Customers are responsible for providing clear and accurate delivery instructions, including address, gate codes, dock or slip information, parking/loading details, contact person, and any special access requirements.

If no one is available to receive the order at the agreed delivery time and location, Drift House may leave the order at the agreed location or consider the delivery complete.

Once an order has been delivered or picked up, the customer is responsible for proper storage, handling, reheating, and service.

8. Food Storage & Safety

Food should be refrigerated promptly unless it is intended to be served immediately.

Customers are responsible for maintaining safe food temperatures after delivery or pickup. Drift House is not responsible for food quality or safety issues caused by improper storage, delayed refrigeration, improper reheating, extended time at room temperature, transportation after delivery, or customer handling.

Any reheating, serving, or storage instructions provided by Drift House should be followed carefully.

9. Allergies & Dietary Restrictions

Customers are responsible for disclosing all allergies, dietary restrictions, and food sensitivities before placing an order.

Drift House makes reasonable efforts to accommodate allergies and dietary restrictions when disclosed in advance. However, food may be prepared in a shared kitchen space where common allergens may be present, including milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soy, sesame, and other allergens.

Drift House cannot guarantee a completely allergen-free environment.

Customers with severe allergies should use caution before ordering.

10. Menu Changes & Substitutions

Menus may change based on seasonality, ingredient availability, supplier issues, product quality, or other factors.

Drift House reserves the right to substitute ingredients, menu items, packaging, or presentation elements with comparable alternatives when necessary.

11. Customer Responsibilities

Customers are responsible for providing accurate and complete information related to the order.

This includes guest count, delivery location, delivery timing, access instructions, allergies, dietary restrictions, event details, serving time, and contact information.

Drift House is not responsible for delays, missed deliveries, spoilage, or service issues caused by inaccurate or incomplete customer information.

12. Photos, Reviews & Marketing

Drift House may photograph food, packaging, or setup for marketing, website, or social media purposes.

Drift House will not publish private customer names, addresses, guests, or identifying event details without permission.

Customer reviews, testimonials, or feedback may be used for marketing purposes only when allowed by law and without misleading edits.

13. Website Content

All website content, including menus, photos, descriptions, branding, copy, and design elements, belongs to Drift House unless otherwise stated.

Customers and visitors may not copy, reproduce, distribute, or use Drift House content for commercial purposes without written permission.

Website information may occasionally contain errors, outdated pricing, or incomplete details. Drift House reserves the right to correct errors and update information at any time.

14. Limitation of Liability

To the fullest extent allowed by law, Drift House is not liable for indirect, incidental, special, or consequential damages.

Drift House is not responsible for issues caused by improper customer handling, delayed refrigeration, improper reheating, third-party venues, unsafe delivery conditions, inaccurate customer information, weather, traffic, or events outside of Drift House’s control.

15. Refusal of Service

Drift House reserves the right to refuse service, cancel an order, or decline a request for any lawful reason, including unsafe delivery conditions, unavailable dates, inappropriate customer conduct, non-payment, inaccurate information, or requests outside the scope of services offered.

16. Changes to These Terms

Drift House may update these Terms & Conditions at any time. The updated version will be posted on this website with a revised “Last Updated” date.

Continued use of this website or continued ordering from Drift House means you accept the updated terms.

17. Contact

For questions about these Terms & Conditions, please contact:

Drift House
Email: ben@drifthouseprovisions.com
Phone: (717) 405-9446

Privacy Policy

Last Updated: June 11, 2026

Drift House respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit an inquiry, place an order, communicate with us, or use our services.

By using this website or submitting information to Drift House, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Name

• Email address

• Phone number

• Delivery address

• Billing information

• Order details

• Event details

• Guest count

• Dietary restrictions

• Allergy information

• Delivery instructions

• Messages, inquiries, or other communications you send to us

We may also collect limited website usage information automatically, such as:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Referring website

• General location information

• Cookie or analytics data

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries

• Confirm and manage orders

• Prepare and deliver food

• Process payments

• Communicate about orders, scheduling, delivery, and customer service

• Accommodate dietary restrictions or allergy requests when possible

• Improve our website, menu, services, and customer experience

• Send updates, promotions, or marketing messages if you have opted in or otherwise provided permission

• Maintain business records

• Comply with legal, tax, insurance, and food safety obligations

• Protect the rights, safety, and security of Drift House, our customers, and others

3. Payment Information

Payments may be processed through third-party payment processors.

Drift House does not intentionally store full credit card numbers or complete payment card details on its own systems. Payment information is handled by the payment processor according to that processor’s own privacy policy and security practices.

4. Allergy and Dietary Information

If you provide allergy, dietary, or food sensitivity information, we use that information only to help prepare, plan, label, or communicate about your order.

Customers are responsible for providing accurate allergy and dietary information before an order is confirmed.

5. How We Share Information

We do not sell personal information.

We may share limited personal information with trusted third parties when necessary to operate our business, including:

• Payment processors

• Website hosting providers

• Email or communication platforms

• Scheduling or order management tools

• Delivery or logistics providers

• Accounting, legal, insurance, or tax professionals

• Government agencies or regulators when required by law

We only share information as needed for business, legal, operational, or safety purposes.

6. Marketing Communications

If you sign up for updates, submit your contact information, or otherwise agree to receive communications from us, we may send occasional emails or messages about menus, availability, events, services, or promotions.

You may opt out of marketing emails or messages at any time by following the unsubscribe instructions, replying with an opt-out request, or contacting us directly.

Even if you opt out of marketing communications, we may still send order-related or service-related messages.

7. Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to understand how visitors use the site and to improve the website experience.

Cookies may help us understand website traffic, page performance, and customer interest in our services.

You can usually adjust your browser settings to block or delete cookies. However, some parts of the website may not work properly if cookies are disabled.

8. Online Tracking and “Do Not Track” Signals

Some browsers allow users to send “Do Not Track” signals.

At this time, our website does not respond to “Do Not Track” signals in a standardized way. We may use basic analytics or website tools that collect limited usage information as described in this Privacy Policy.

If Drift House begins using advertising, retargeting, or more advanced tracking tools in the future, this Privacy Policy may be updated.

9. Photos, Reviews, and Testimonials

We may photograph our food, packaging, or setup for marketing, website, portfolio, or social media purposes.

We will not intentionally publish private customer names, addresses, guests, or identifying event details without permission.

If you provide a review, testimonial, comment, or feedback, we may use it for marketing or promotional purposes, unless you ask us not to.

10. Data Retention

We keep personal information for as long as reasonably necessary to operate our business, complete orders, maintain records, comply with legal obligations, resolve disputes, and improve our services.

The length of time we keep information may vary depending on the type of information and the reason it was collected.

11. Data Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no website, email system, payment system, or online service is completely secure. Customers should avoid sending sensitive information through unsecured channels.

12. Children’s Privacy

Drift House does not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

13. California Privacy Rights

California residents may have certain privacy rights under California law, depending on the type of information collected and whether specific laws apply to Drift House.

These rights may include the right to:

• Request access to personal information we have collected

• Request correction of inaccurate personal information

• Request deletion of personal information

• Request information about how personal information is used or shared

• Opt out of certain uses or sharing of personal information, if applicable

To make a privacy request, please contact us using the information listed below.

We may need to verify your identity before completing a privacy request.

14. Third-Party Links

Our website may contain links to third-party websites, platforms, payment processors, social media pages, or other services.

Drift House is not responsible for the privacy practices, content, or policies of third-party websites or services.

Customers should review the privacy policies of any third-party websites they visit.

15. Changes to This Privacy Policy

Drift House may update this Privacy Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of the website or services after updates are posted means you accept the revised Privacy Policy.

16. Contact

For questions about this Privacy Policy or to make a privacy request, please contact:

Drift House
Email: ben@drifthouseprovisions.com
Phone: (717) 405-9446

Client Order & Service Agreement

Last Updated: June 11, 2026

This Order Policy applies to Drift House meal drops, prepared food orders, weekend packages, vessel orders, custom menus, catering-style orders, and any other pre-ordered food services.

By placing an order, submitting a deposit, accepting delivery, or receiving food from Drift House, the customer agrees to the terms below.

1. Order Confirmation

Submitting an inquiry, discussing a menu, receiving an estimate, or requesting a date does not confirm an order.

An order is not confirmed until Drift House has accepted the order and received the required deposit or full payment.

Once an order is confirmed, Drift House may begin planning, sourcing, purchasing ingredients, preparing packaging, reserving time, and scheduling labor.

Drift House reserves the right to decline or cancel any order request based on availability, scheduling, menu feasibility, delivery location, access, safety, or scope of service.

2. Customer Information Required

Customers are responsible for providing accurate and complete information before the order is confirmed.

This may include:

• Name

• Phone number

• Email address

• Delivery or pickup location

• Preferred date and time

• Guest count

• Menu preferences

• Allergy and dietary information

• Serving time

• Access instructions

• Parking instructions

• Building, dock, marina, vessel, gate, or security information

• Any special order notes

Drift House is not responsible for delays, missed deliveries, spoilage, food quality issues, or service issues caused by inaccurate, incomplete, or last-minute customer information.

3. Pricing

Final pricing depends on the order details, including menu, guest count, delivery location, packaging, timing, special sourcing, returnable wares, and service needs.

Starting prices, estimates, or sample package pricing are not final quotes unless confirmed by Drift House in writing.

Delivery, tax, returnable wares deposits, premium upgrades, special sourcing, return pickup, and additional services may be charged separately unless otherwise stated in writing.

Any required fees will be disclosed before the order is confirmed.

4. Deposit Requirement

A deposit may be required to confirm an order and reserve the requested date.

Unless otherwise agreed in writing, Drift House requires a 50% deposit at the time of order confirmation.

The deposit is applied toward the final order total.

An order date is not reserved until the required deposit has been received.

5. What the Order Deposit Covers

The order deposit allows Drift House to begin planning and preparing for the order.

This may include:

• Reserving the order date

• Menu planning

• Ingredient sourcing

• Ingredient purchasing

• Packaging

• Scheduling

• Administrative time

• Preparation labor

• Special requests

• Custom sourcing

Because Drift House prepares custom and perishable food orders, deposits may become partially or fully non-refundable once planning, sourcing, purchasing, or preparation has begun.

6. Final Payment

Unless otherwise agreed in writing, the remaining balance is due no later than 48 hours before delivery or pickup.

Drift House may pause, cancel, or refuse to release an order if final payment has not been received by the agreed deadline.

For larger orders, holiday weekends, multi-day packages, custom menus, vessel orders, or orders requiring special sourcing, Drift House may require full payment earlier than 48 hours before delivery or pickup.

7. Changes to an Order

Changes to guest count, menu, delivery location, pickup time, packaging, dietary needs, or service details may affect the final price.

All changes are subject to availability and must be approved by Drift House.

If the final order total increases after the deposit has been paid, the remaining balance will be adjusted accordingly.

If the customer reduces the order size after confirmation, the deposit may not be reduced if planning, sourcing, purchasing, or preparation has already begun.

Last-minute changes may not be possible once ingredients have been purchased or preparation has begun.

8. Cancellations

Cancellations must be submitted in writing.

Cancellations made more than 7 days before delivery or pickup may be eligible for a partial refund of the deposit, minus any planning costs, transaction fees, sourcing costs, ingredients, packaging, specialty items, administrative time, or other expenses already incurred.

Cancellations made within 7 days of delivery or pickup may result in partial or full forfeiture of the deposit.

Cancellations made within 72 hours of delivery or pickup are non-refundable.

Same-day cancellations are non-refundable, and the full order total may still be due.

9. Rescheduling

Rescheduling requests are subject to availability and are not guaranteed.

If an order is rescheduled more than 7 days before delivery or pickup, the deposit may be transferred to the new date at Drift House’s discretion.

If an order is rescheduled within 72 hours of delivery or pickup, additional fees may apply due to ingredients, labor, packaging, and preparation already committed.

Weather, traffic, vessel movement, marina access, venue restrictions, parking issues, or customer location changes do not automatically qualify an order for a refund.

10. Delivery Charges

Delivery charges may apply in addition to the food order total.

Delivery charges are based on factors including distance, travel time, order size, delivery location, parking, marina or dock access, scheduling, and any special delivery requirements.

Any delivery charge will be provided before the order is confirmed.

11. Standard Delivery

Standard delivery includes transport of the order to the agreed delivery location.

Standard delivery does not include setup, plating, service, cleanup, return pickup, extended wait time, or on-site assistance unless specifically agreed in writing.

Additional services may be available for an additional fee.

12. Delivery Access

Customers are responsible for providing clear, accurate delivery instructions and reasonable access to the delivery location.

Additional charges may apply for:

• Paid parking

• Valet fees

• Marina access fees

• Dock or harbor access issues

• Long walking distance from parking to delivery point

• Loading dock delays

• Gate or security delays

• Difficult access

• Excessive stairs

• Extended wait time

• Failed delivery attempts

• Last-minute location changes

If Drift House arrives at the agreed delivery location and cannot complete the delivery due to incorrect information, restricted access, unavailable contact person, vessel movement, unsafe conditions, or customer delay, the order may still be considered delivered and billable.

Additional fees may apply for a second delivery attempt or extended wait time.

13. Delivery Windows

Delivery times are scheduled as estimated windows.

Drift House will make reasonable efforts to deliver within the agreed delivery window. However, delivery may be affected by traffic, parking, weather, marina access, vessel movement, security restrictions, or other circumstances outside of Drift House’s control.

An exact delivery time is not guaranteed unless specifically agreed in writing.

14. Wait Time

If Drift House is delayed at the delivery location because the customer, contact person, venue, marina, dock, or vessel is not ready or accessible, additional wait time fees may apply.

Unless otherwise agreed in writing, wait time beyond 15 minutes may be billed at a rate of $[amount] per 15 minutes.

15. Delivery Completion

Delivery is considered complete once the order is delivered to the agreed location, handed to the customer or approved contact person, or left at the agreed drop-off location.

After delivery is complete, the customer is responsible for proper food storage, refrigeration, reheating, handling, and service.

16. Returnable Wares and Containers

Some Drift House orders may include reusable plates, bowls, serving pieces, storage containers, lids, trays, bins, insulated bags, ice packs, serving utensils, or other returnable items.

These items remain the property of Drift House unless otherwise stated in writing.

By accepting an order that includes returnable wares or containers, the customer agrees to return all items in good condition by the agreed return deadline.

17. Customer Responsibility for Returnable Items

Once the order is delivered or picked up, the customer is responsible for all returnable items until they are returned to Drift House.

Items must be returned clean enough for transport, reasonably rinsed or scraped, and free of excessive food waste.

Items must be returned in the same general condition in which they were provided, normal wear excepted.

18. Return Deadline

Unless otherwise agreed in writing, all returnable items must be returned or made available for pickup within 48 hours of delivery.

Late returns may result in additional fees.

Items not returned within 7 days may be considered lost and billed at full replacement cost.

19. Missing, Damaged, or Unreturned Items

Customers will be charged for any returnable items that are missing, broken, damaged, heavily stained, discarded, or not returned by the agreed deadline.

Replacement fees may include the cost of the item, shipping, replacement time, and any additional costs required to replace the item.

If a returnable wares deposit was collected, Drift House may deduct replacement fees, cleaning fees, late fees, or pickup fees from the deposit.

If replacement fees exceed the deposit amount, the customer is responsible for paying the remaining balance.

20. Returnable Wares Deposit

Drift House may require a separate returnable wares deposit for orders that include reusable plates, serving pieces, storage containers, bins, insulated bags, or other returnable items.

This deposit is separate from the order deposit unless otherwise stated in writing.

The returnable wares deposit may be refunded after all returnable items are returned on time and in acceptable condition.

21. Return Pickup

Return pickup is not included in standard delivery unless agreed in writing.

Return pickup may be subject to an additional fee.

Customers are responsible for making returnable items available for pickup at the agreed location and time.

If Drift House arrives for a scheduled pickup and the items are not available, an additional pickup fee may apply.

Customers remain responsible for all returnable items until they are returned to Drift House.

22. Food Storage and Handling After Delivery

Once an order has been delivered, picked up, handed to the customer, handed to an approved contact person, or left at the agreed location, the customer is responsible for proper food storage, refrigeration, reheating, handling, and service.

Prepared food should be refrigerated promptly unless it is intended to be served immediately.

Drift House is not responsible for food quality or safety issues caused by delayed refrigeration, improper storage, improper reheating, extended time at room temperature, customer transportation after delivery, third-party handling, outdoor exposure, or failure to follow provided instructions.

23. Allergies and Dietary Restrictions

Customers are responsible for disclosing all allergies, dietary restrictions, and food sensitivities before the order is confirmed.

Drift House makes reasonable efforts to accommodate requests when disclosed in advance. However, food may be prepared in a shared kitchen space where common allergens may be present.

Drift House cannot guarantee a completely allergen-free environment.

Customers with severe allergies should use caution before ordering.

24. Issues With an Order

If there is an issue with an order, the customer must contact Drift House within 24 hours of delivery or pickup.

Drift House may, at its discretion, offer a replacement, credit, partial refund, or other resolution.

Refunds will not be issued for issues caused by improper storage, delayed refrigeration, improper reheating, customer handling, inaccurate order information, missed delivery, third-party handling, or failure to follow provided instructions.

25. Customer Agreement

By placing an order, paying a deposit, accepting delivery, or receiving food from Drift House, the customer confirms that they have reviewed and accepted this Order Policy.

The customer understands that Drift House is reserving time, labor, ingredients, packaging, delivery resources, and availability based on the confirmed order.

26. Contact

For questions about orders, deposits, delivery, returnable wares, cancellations, or rescheduling, please contact:

Drift House
Email: ben@drifthouseprovisions.com
Phone: (717) 405-9446

Allergy Disclaimer

Drift House takes allergies and dietary restrictions seriously and makes reasonable efforts to accommodate requests when they are disclosed in advance.

Customers are responsible for informing Drift House of any allergies, dietary restrictions, food sensitivities, or special dietary needs before an order is confirmed.

Please be aware that our food may be prepared in a shared kitchen space where common allergens may be present, including but not limited to:

• Milk

• Eggs

• Fish

• Shellfish

• Tree nuts

• Peanuts

• Wheat

• Soy

• Sesame

Because of this, Drift House cannot guarantee that any food item is completely free from allergens or cross-contact.

Customers with severe allergies should use caution before ordering. By placing an order, the customer acknowledges and accepts the risk of potential allergen exposure.

Drift House is not responsible for allergic reactions or adverse effects caused by undisclosed allergies, inaccurate customer information, cross-contact in shared kitchen environments, or customer handling after delivery.

Contact

For questions, please contact:

Drift House
Email: ben@drifthouseprovisions.com
Phone: (717) 405-9446

Cancellation & Refund Policy

Last Updated: June 11, 2026

This Cancellation & Refund Policy applies to Drift House meal drops, prepared food orders, weekend packages, vessel orders, custom menus, catering-style orders, and any other pre-ordered food services.

By confirming an order or paying a deposit, the customer agrees to the terms below.

1. Order Confirmation

An order is not confirmed until Drift House has accepted the order and received the required deposit or full payment.

Once an order is confirmed, Drift House may begin planning, sourcing, purchasing ingredients, preparing packaging, and scheduling labor.

2. Cancellation Requests

All cancellation requests must be submitted in writing by email, text, or other written communication.

A cancellation is not considered received until Drift House has confirmed receipt of the cancellation request.

3. Cancellation More Than 7 Days Before Delivery or Pickup

Cancellations made more than 7 days before the scheduled delivery or pickup date may be eligible for a partial refund.

Drift House may deduct any costs already incurred, including planning time, sourcing costs, transaction fees, ingredients, packaging, specialty items, administrative time, or other order-related expenses.

4. Cancellation Within 7 Days of Delivery or Pickup

Cancellations made within 7 days of the scheduled delivery or pickup date may result in partial or full forfeiture of the deposit.

This is because Drift House may have already reserved the date, purchased ingredients, ordered packaging, begun preparation, or declined other work for that date.

5. Cancellation Within 72 Hours of Delivery or Pickup

Cancellations made within 72 hours of the scheduled delivery or pickup time are non-refundable.

At this stage, ingredients, labor, packaging, and preparation are typically already committed.

6. Same-Day Cancellations

Same-day cancellations are non-refundable.

If an order is canceled on the scheduled delivery or pickup day, the full order total may still be due.

7. Refunds

Refunds are not guaranteed once planning, sourcing, purchasing, or preparation has begun.

If a refund is approved, Drift House may deduct:

• Planning time

• Administrative time

• Transaction or processing fees

• Ingredients already purchased

• Specialty items or special sourcing

• Packaging

• Labor already performed

• Delivery preparation

• Any other order-related costs already incurred

Approved refunds will be issued using the original payment method when possible.

8. Rescheduling

Rescheduling requests are subject to availability and are not guaranteed.

If an order is rescheduled more than 7 days before delivery or pickup, the deposit may be transferred to the new date at Drift House’s discretion.

If an order is rescheduled within 72 hours of delivery or pickup, additional fees may apply due to ingredients, labor, packaging, and preparation already committed.

9. Weather, Access, or Location Issues

Weather, traffic, marina access, vessel movement, parking issues, venue restrictions, or customer location changes do not automatically qualify an order for a refund.

Drift House will make reasonable efforts to adjust when possible, but the customer may still be responsible for costs already incurred.

10. Customer Changes

Changes to guest count, menu, delivery location, pickup time, dietary needs, packaging, or service details may affect the final price.

Order reductions after confirmation may not reduce the deposit or final balance if planning, sourcing, purchasing, or preparation has already begun.

11. Issues With an Order

If there is an issue with an order, the customer must contact Drift House within 24 hours of delivery or pickup.

Drift House may, at its discretion, offer a replacement, credit, partial refund, or other resolution.

Refunds will not be issued for issues caused by improper storage, delayed refrigeration, improper reheating, customer handling, inaccurate order information, missed delivery, or third-party handling after delivery.

12. Contact

For questions about cancellations, refunds, or rescheduling, please contact:

Drift House
Email: ben@drifthouseprovisions.com
Phone: (717) 405-9446

Food Storage & Reheating Policy

Last Updated: June 11, 2026

This Food Storage & Reheating Policy applies to all Drift House prepared meals, meal drops, weekend packages, vessel orders, catering-style orders, and other food items provided for delivery or pickup.

By accepting an order from Drift House, the customer agrees to the terms below.

1. Customer Responsibility After Delivery or Pickup

Once an order has been delivered, picked up, handed to the customer, handed to an approved contact person, or left at the agreed location, the customer is responsible for proper food storage, refrigeration, reheating, handling, and service.

Drift House is not responsible for food quality or safety issues caused by improper storage, delayed refrigeration, improper reheating, extended time at room temperature, transportation after delivery, or customer handling.

2. Refrigeration

Prepared food should be refrigerated promptly unless it is intended to be served immediately.

Customers are responsible for making sure there is enough refrigerator space available before the order arrives.

For vessel, dockside, marina, Airbnb, home, or event deliveries, the customer is responsible for confirming that proper cold storage is available.

3. Serving Time

Customers should inform Drift House of the intended serving time before the order is confirmed.

If food will not be served shortly after delivery, the customer is responsible for refrigerating, holding, and reheating the food safely.

Food should not be left at room temperature for extended periods.

4. Reheating Instructions

Drift House may provide reheating or serving instructions when applicable.

Customers are responsible for following any reheating, storage, labeling, or serving instructions provided with the order.

Reheating times may vary depending on oven strength, container size, portion size, refrigerator temperature, and other conditions outside Drift House’s control.

5. Packaging and Containers

Some items may be packed hot, cold, chilled, ready-to-eat, or ready-to-reheat depending on the menu and delivery plan.

Customers should not assume that all items are ready to serve immediately unless specifically stated.

If food is packed in storage containers, foil pans, labeled containers, or other packaging, the customer is responsible for checking any provided instructions before reheating.

6. Safe Handling

Customers should use clean utensils, clean hands, and clean serving surfaces when handling food.

Food should be protected from contamination, pets, pests, dirty surfaces, open outdoor exposure, and unsafe holding conditions.

Once food has been served, handled by guests, transported again, or left out for an extended period, Drift House is not responsible for its condition or safety.

7. Vessels, Outdoor Events, and Limited Storage

For vessel orders, outdoor events, beach houses, Airbnbs, docks, marinas, or other locations with limited storage, the customer is responsible for ensuring proper refrigeration, heating equipment, counter space, storage space, and safe food-handling conditions.

Drift House is not responsible for issues caused by limited refrigeration, lack of oven space, unavailable kitchen equipment, power issues, vessel movement, outdoor heat, sun exposure, or improper storage after delivery.

8. Leftovers

Customers are responsible for safely cooling, storing, reheating, or discarding leftovers.

Drift House does not guarantee the quality or safety of leftovers once food has been served, handled, or held after delivery.

9. Allergies and Cross-Contact

Customers are responsible for reviewing allergy and dietary information before serving food to guests.

If food is moved, combined, replated, served with outside food, or handled by guests or third parties, Drift House is not responsible for cross-contact or allergen exposure caused after delivery.

10. No Refunds for Improper Handling

Refunds will not be issued for food quality or safety issues caused by:

• Delayed refrigeration

• Improper storage

• Improper reheating

• Food left at room temperature

• Limited refrigerator or oven space

• Customer transportation after delivery

• Third-party handling

• Guest handling

• Outdoor exposure

• Vessel or venue limitations

• Failure to follow provided instructions

11. Contact

For questions about storage, reheating, or serving instructions, please contact Drift House before serving the food.

Drift House
Email: ben@drifthouseprovisions.com
Phone: (717) 405-9446